Returns & Exchanges
We want you to love your Betsey Johnson purchase, but if you are not completely satisfied, we accept returns of unworn merchandise within 30 days of delivery. Please ensure all original tags are attached and items are in their original packaging to qualify for a full refund.
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.
Print Your Label
Once your request is authorized, download and print the pre-paid UPS return shipping label provided via email.
Pack Your Items
Securely pack your items in the original shipping box or a sturdy mailer, making sure to include the packing slip inside before sealing.
Drop Off & Track
Drop your package off at any authorized UPS location and keep your tracking number handy while we process your refund within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing